Privacy Notice
S&P Enterprises Inc. values your trust. This notice explains what the Customer Voice survey collects and how the information is used.
What we collect
Your survey answers: customer type, location, length of relationship, satisfaction and service ratings, recommendation score, and written suggestions. If you choose to identify yourself, we also collect your name, organization, mobile number, and email address. We record a basic device type and browser identifier to help us keep the survey working well.
Why we collect it
We review responses to improve our products, availability, pricing, delivery, sales service, technical support, and communication. If you ask to be contacted, we use your details only to follow up on your feedback.
Optional information
Personal details are optional. You may submit completely anonymous feedback using the anonymity toggle — no name or contact details are stored in that case. Only the improvement question and the consent statement are required.
Who can see your response
Individual responses are visible only to authorized S&P management staff. Other customers can never view responses, and responses cannot be edited or deleted from the public site.
Retention and contact
Feedback is retained for as long as needed for service-improvement analysis and then archived or removed. For questions or requests about your data, contact S&P Enterprises Inc. through your usual sales or office contact. [Retention period and data privacy officer contact details to be confirmed by S&P Enterprises Inc.]